![]() Using the supplied USB dongle will ensure the best connection between your headset and your computer. Enter a name in the Audio Controls – Profile Name box. Thanks for your question If your Jabra device came with a Jabra Link USB adapter, we encourage you to use the dongle with your headset rather than pairing the headset directly to your computer. ![]() Verify that your headset appears as the default selection in the microphone and speaker boxes.This puts it in direct competition with Lenovos Chromebook Flex 5i or the. When Genesys Cloud prompts you to create a device profile, click Yes. Mediatek inside: Acer places the 2022 incarnation of its Chromebook Spin 513.Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).The Phone Settings panel opens. In the Audio Controls – Profile Name box, a Use Computer settings message appears. From the Calls panel, click the Settings icon.From the sidebar, click the Calls icon.Download and install the Chrome extension.Īfter you update the desktop app or install the Chrome components, set up the headset.Download and install the most recent version of the Chrome Host Listener.To use a Jabra headset in Genesys Cloud from the Chrome web browser, install two other Chrome components. In the menu bar, click the Genesys Cloud icon.To use a Jabra headset in the Genesys Cloud desktop app, you must be using the latest version of the app. (No other browsers are supported.) In both cases, you must perform extra tasks in preparation. Jabra headsets can only be used in the Genesys Cloud desktop app or when running Genesys Cloud from the Chrome web browser. (If you use a Bluetooth connection, you cannot use the built-in call controls on a Jabra headset.) To use the built-in call controls on a Jabra headset, you must have a WebRTC phone assigned to you (See Assign a default phone) and your Jabra headset must be using a USB connection. *Available call controls depend upon the connection type you are using and the capabilities of your particular Jabra headset model.Ĭall controls are only supported in the Genesys Cloud web browser client and the desktop app, they are not supported in the embedded clients. This feature enables you to use the controls on the headset to perform basic call operations. Genesys Cloud WebRTC supports the built-in call controls on Jabra headsets.
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